Refund and Return Policy
Refunds and exchanges are handled on a case by case basis. Please contact our customer support team by emailing us at support@awsgift.com. Inquiries are typically addressed within 72 hours.
Please submit your request of refund/ exchange within 14 days after you received your product.
----
IMPORTANT NOTE
As all items are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for items we fulfill.
If there's any problem with the order, the customer should contact store's support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, you can file a Remake.
If the gift box was damaged, or a graphical necklace has a defective chain, you can use Broken Accessory to replace it.
----
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 12 hours to contact our customer service team and request order modifications or a cancellation. Please contact us by emailing us at support@awsgift.com. After 12 hours, your order has already been placed in production and can no longer be modified.
----
DAMAGED / INCORRECT ORDER
At Awsgift, we are doing our best to ensure product quality and order accuracy. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, you can file a Remake.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at support@awsgift.com and one of our helpful support staff will organize a remake or a refund for you!
----
ORDER NOT RECEIVED
If your item has not arrived within 75 days after having ordered, please contact us by email at support@awsgift.com for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
----
RETURN & REFUND
Due to the nature of our print-on-demand and dropship products, they only qualify for a replacement or refund if they match at least one of the following conditions:
- If the product itself is flawed
- If the quality of the printing is poor
- If the final product is materially different from the product presented on the site
If there's an issue with your product, please submit a claim within 14 days of the delivery date through our email: support@awsgift.com. You'll need your order number and the email address you used to place the order. We will use this information to look into a replacement or refund and prevent future errors. If your order qualifies for a replacement or refund, we will determine which of these is more appropriate on a case-by-case basis.
Returns are not accepted. If you send us your order, it will no longer be eligible for a replacement or refund. The item(s) will be forfeited, and you will be responsible for the return shipping cost.
We review claims within 72 business hours.
If your order qualifies for a replacement, you will receive a new order confirmation email with which you can track the progress of your replacement. Replacement orders generally take 5-10 business days for processing.
If your order qualifies for a refund, we will refund 100% for you immediately. We will send you a proof document of this refund though your email. Your refund may take 5-10 business days to appear on your statement depending on your method of payment. If after 5-10 business days, you still don't get refund yet, please contact with your bank or PayPal supporter.